Digitale Termine im Sanitätshaus
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The coronavirus continues to affect our society in a variety of ways. The top priority is still to protect the risk group. Many medical supply stores are currently forgoing personal external appointments in favour of their customers. #
But fortunately we have long since arrived in 2020. An age in which "house arrest" is no longer necessary without contact to the outside world.
We at Saljol have therefore changed our sales work at short notice and offer virus-free customer appointments via video conference. In the last few weeks we have learned a lot and developed a small guide for digital customer appointments, which you are welcome to use for your own needs in discussions with nursing homes or hospitals.
We say yes and no. Nothing is more important for a specialist dealer than to convince himself of the benefits of an aid. Products must not only be seen on a screen. You want to try them out, check their stability and turn the screws. You want to try out the functionality. One does not exclude the other: We send you the desired products in advance to the medical supply store and discuss them together in the appointment. So you can try everything out live.
Digital customer meetings can be held with any concern. Technical training (e.g. for maintenance or replacement of a spare part) and complaint handling are also possible and even better, because you get an immediate solution: You can schedule the appointment flexibly and spontaneously and directly with the technical/ R&D or customer service department.
Digital appointments look a little different than on-site meetings. Therefore you should keep a few points in mind when planning an appointment.
Allow an additional 20 minutes to correct any technical problems that may arise, for example, if the picture or the micofron does not work. Try to find a realistic time frame for the appointment. Allow for additional time for negotiation, questions or general discussions.
Find a quiet place so that you are not distracted by your surroundings. If necessary, inform other colleagues in the office about the video conference so that they are quiet during this time.
Prepare yourself and your interviewer for the appointment: What is the objective of the appointment? Which products can we send to you in advance for a demo? Try to develop a short agenda together.
At Saljol we use Microsoft Teams for video conferences. The advantage for you is that you do not need to download and install any software, just click on the invitation link and start.
Open a new meeting in Outlook. Enter all relevant information (date, participants, invitation text, agenda). The link in the meeting invitation appears for all participants - even if you do not have your own team account.
Similar to a personal conversation, there are a few things you should consider for a good appearance in digital appointments. Since body language in a digital appointment is limited to what is seen and heard, it is important to present it as optimally as possible. This is how you make a positive overall impression.
Watch out for shadows and glare, otherwise your face will be hard to see. Make sure the light is evenly distributed from above and in front. This way you will not have any shadows cast on your face.
Try to align the camera at eye level. Think, for example, of a failed selfie. The face can look very disconcerting when the camera is tilted. Try to take a picture of a part of the upper body to make the body language understandable.
Pay attention to a calm and clear body language. If you stay relaxed and smile friendly into the camera, you will make a positive impression immediately.
Talk much slower than you are used to. Speak loudly and clearly and ask questions regularly to check whether the right information has reached your counterpart. Try to avoid mumbling and rushing to give a presentation. Your counterpart will notice that you are not on the point!
Even though we are all very curious, Germany had enough insights into the living rooms of Germany. Activate the blur to hide your background. This way you create a calmer atmosphere for your counterpart without distractions.
Turn off your phone to avoid noise and distractions. The same applies to notifications on your PC. The Windows Notification Wizard allows you to temporarily mute all email, appointments and other notifications.
Amazon orders for kitchen appliances, your favourite Spotify playlist or your online banking have no place in a digital appointment. Close all tabs and clean up before your appointment. Open only the files you need during the appointment.
In a video conference with more than five people, things can easily get messy. How often does it happen that a loud whirring of a colleague's computer or an unpleasant feedback becomes the exciting main event of the appointment. Therefore: If an appointment with more than five people is scheduled, all participants, except the one who is speaking, should switch their microphones to mute.
You can log into the joint digital appointment so easily.
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