Payment

1. Payment on Invoice

We offer payment on invoice for orders with a merchandise value of up to €50. Please note that this payment option is only available for orders within this value range.
We will send you our bank details by email after your purchase.

2. Prepayment by Bank Transfer

We will send you our bank details by email after your purchase.

3. PayPal

PayPal is the online payment service that lets you pay in online shops securely, easily and quickly – free of charge. Secure: Your bank or credit card details are stored only with PayPal, so they are not transmitted over the internet again with every online purchase.
Easy: You pay with just two clicks, because you use the bank or credit card details stored with PayPal instead of entering them again for every purchase.

4. Card Payment

You can conveniently pay with your Visa or Mastercard credit card. Data is transmitted via secure SSL encryption. Your credit card is charged when you complete your order. If the order is not concluded, the amount will of course be credited back to your credit card.
Please note that a refund for a return may only become visible on your next credit card statement.

Shipping

1. Delivery Date

For payment by prepayment via bank transfer, the delivery period begins on the day after the payment order is issued to the remitting bank; for other payment methods, it begins on the day after the contract is concluded. The period ends at the close of its last day. If the last day of the period falls on a Saturday, Sunday or a public holiday officially recognised at the place of delivery, the next working day takes the place of that day.

2. Delivery Costs in Germany

3. Delivery Area

Our items can only be delivered within Germany.

4. Freight Items

Due to their size or weight, some items are shipped as freight. The freight carrier will arrange a delivery date with you.

5. Delivery Time Information

The exact delivery time for your order is shown in the shopping cart when ordering online, or is communicated to you personally by our staff when ordering by phone. If you provide your email address when ordering, we will also send you an order confirmation in which the delivery time is confirmed again. We also use your email address to send you further helpful information related to your order, such as delivery and return confirmations or free payment reminders.

6. Split Shipments

If the waiting time is too long, we will check with you whether a split shipment is acceptable. This will not incur any additional shipping costs for you. In the case of a split shipment, you will receive the available items first, and the delayed items will follow in a separate parcel. We will notify you with a delivery confirmation that your order is being sent in several parcels.

7. Logistics Partner

We pack the ordered items as quickly as possible and hand them over ready for shipping to our logistics partner. Please note that we have no influence on delays caused by our logistics partner.

8. Shipment Tracking

Using your parcel ID / tracking number, you can check the current status of your parcel at any time, provided the shipping method includes parcel tracking. Further information on shipment tracking can be found in your delivery confirmation email or obtained from our customer service by phone.