Product info & downloads
Information on orders, shipping and delivery times.
Order & delivery
Manuals, data sheets and helpful information on the product
Returns & warranty
How returns, exchanges and warranty work.
Health insurance provider
What is covered and how billing works.
My customer account
Manage orders and view personal data.
Medical supply store & local service
Help on site: advice, adjustment and repair.
More questions?
Are there any other questions we can help you with?
Product info & downloads
What is the difference between Carbon, Allround and living room rollators?
What is the difference between Carbon, Allround and living room rollators?
The difference lies mainly in the area of use, weight and features of the rollators:
The Carbon Rollator is especially light and ideal for on the go. Its low weight makes it easy to lift, transport and push comfortably over longer distances – perfect for walks, travel and everyday life indoors and outdoors.
The Allround Rollator is the versatile companion for every day. It is sturdy, comfortable and suited to different surfaces – whether in town, while shopping or on longer routes.
The living room rollator is designed specifically for use at home. It is especially narrow and agile, and you can even sit on it and shuffle through your rooms. It fits through narrow doors and also helps around the house, for example when carrying things.
This way, you can choose the rollator that fits your daily life and use best.
For personal product advice or further questions about our rollators, please contact our customer service.
When do I need an XL rollator?
When do I need an XL rollator?
An XL rollator makes sense if you need more space between the handles and a larger seat – for example with a sturdier build, with a gait disorder, or if you feel cramped in a standard rollator.
The XL models give you more freedom of movement, high seating comfort and extra stability in daily life. With a generous seat width of 52 cm and a load capacity of up to 180 kg, they are ideal for anyone who wants more safety and space – without giving up design or features.
If you are unsure whether an XL model is right for you, a look at the dimensions or personal advice will help.
Where can I find user manuals for Saljol products?
Where can I find user manuals for Saljol products?
You will find the user manual for your Saljol aid directly with your product. It is included with every delivery.
We also provide all documents conveniently online in the download area. There you can download the right manual for your product at any time. The search bar above the table helps you filter for your product.
Where can I find declarations of conformity?
Where can I find declarations of conformity?
You can find the declaration of conformity for your Saljol aid directly on our website in the download area.
The documents confirm that your product meets all applicable requirements of the Medical Device Regulation and can be used safely.
Where can I find product brochures & product cards? [Download page]
Where can I find product brochures & product cards? [Download page]
You can find product brochures and product cards for all our premium aids on our download page.
There you can download the documents you want at any time. The search bar above the table helps you filter for a specific product.
Further down the page, you can also request our information material in printed form by post, free of charge.
This way you can find out about features, equipment and details at your leisure, or share the information with your family.
Are Saljol rollators CE certified?
Are Saljol rollators CE certified?
Yes, all Saljol rollators are CE certified.
As medical devices, they meet the requirements of the European Medical Device Regulation and carry the corresponding CE mark.
This means for you: the rollators have been tested, comply with all applicable safety and quality standards and can be used safely in everyday life.
Do Saljol rollators have a medical aid number?
Do Saljol rollators have a medical aid number?
Both the Carbon Rollator and the Allround Rollator have an aid number (Hilfsmittelnummer). You can find this information on the respective product page in our online shop under the "Dimensions & weight" tab.
If rollators are listed in the medical aids directory, they are generally available on prescription. This means that, depending on your individual situation, you may receive a subsidy from your health insurance.
Important: whether and to what extent the costs are covered is decided individually by your health insurance. If you have questions about cost coverage, please contact your health insurance directly.
Order & delivery
How do I order in the Saljol online store?
How do I order in the Saljol online store?
You can order easily and securely in the Saljol online shop.
First, select the product you want on the website and add it to your cart. Then go to checkout, enter your personal details and choose a suitable payment method. After completing your order, you will receive an order confirmation by email with all the important information.
If you need support or would prefer to order in person, you can contact our customer service at any time.
Do I need to create an account to order?
Do I need to create an account to order?
No, you do not need to create an account to order in the Saljol online shop.
You can conveniently complete your order as a guest. If you wish, you also have the option of creating a customer account – but that is voluntary.
Thanks to express checkout, e.g. with PayPal, you can even order quickly and securely without registering.
If you would rather order in person, you can also place your order by phone with our customer service.
Which payment methods are available? (Invoice, PayPal, credit card, installments)
Which payment methods are available? (Invoice, PayPal, credit card, installments)
We offer you several secure and simple payment methods:
You can conveniently pay by PayPal, on invoice (Klarna), with your credit card (Visa or MasterCard), Maestro, by prepayment (bank transfer) or with Apple Pay or Google Pay.
Can I still change my order after placing it?
Can I still change my order after placing it?
Changing your order is usually only possible as long as it has not yet been shipped.
If you want to change something (e.g. address, product or accessories), it is best to contact our customer service as soon as possible. We can often still change your order at short notice.
If the order has already been shipped, a change is no longer possible. In that case, you can simply return the goods after receipt under the right of withdrawal – you have up to 30 days to do so.
Can I redeem a prescription in the Saljol online store?
Can I redeem a prescription in the Saljol online store?
No, redeeming a prescription in our online shop is not possible.
Instead, the process is handled by a medical supply store or specialist retailer, who bills your health insurance directly and supports you throughout the entire process.
Of course, you can buy your rollator privately through our online shop at any time. If you would like a (partial) reimbursement from your health insurance, however, we recommend that you consult your health insurance before buying and clarify the process.
Important: your health insurance must always be asked before the purchase – retroactive reimbursement is usually not possible.
If you need further support on this topic, our customer service will be happy to help.
How long does delivery take?
How long does delivery take?
We hand your order over to our shipping provider within 2 working days. After that, delivery usually takes 1–2 working days, so your parcel arrives with you after a short time.
Please note that we have no influence on delays caused by our shipping provider.
For larger products delivered by freight forwarder, delivery takes place after an appointment has been arranged with you. Please therefore do not forget to enter your phone number when completing your order.
How do I track my package?
How do I track my package?
Using your parcel ID or tracking number, you can check the current shipping status of your parcel at any time, provided the shipping method includes parcel tracking.
You can find more information on shipment tracking in your shipping confirmation email or from our phone customer support.
Does Saljol deliver to Austria and Switzerland?
Does Saljol deliver to Austria and Switzerland?
We deliver all our products to Austria. Deliveries to Austria are no problem and are shipped as usual.
For Switzerland, our products are sold through our official local partner:
Rehabilitations-Systeme AG, Roggenstrasse 3, 4665 Oftringen, info@rehasys.ch
There you will find not only the right products, but also personal advice and service through a network of specialist retailers.
This way, we make sure you are also looked after optimally in Switzerland and can try out your product on site.
Returns & warranty
How do I register a return?
How do I register a return?
Consumers can register a return for an order placed in the Saljol online shop in two ways:
- You open your order in your customer account and select "Return order". This automatically informs our customer service, who will contact you shortly.
- Alternatively, you can contact our customer service directly. Write us an email at kundenservice@saljol.de or call us on +49 8141 317740.
You will then quickly and easily receive all the important information about the return. This way, we make sure your return runs smoothly and without complications.
Note: if you are not a consumer but a retailer of our products, the statutory right of withdrawal does not apply. In the event of a complaint, please contact our customer service directly.
How long do I have to return an item?
How long do I have to return an item?
We offer consumers a 30-day right of return. This means you can examine your order at your leisure within 30 days of receipt and return it if necessary.
It is important that the product is in proper, undamaged condition. If you would like to arrange a return, our customer service will be happy to help.
You can find further details in our cancellation policy.
Note: if you are not a consumer but a retailer of our products, the statutory right of withdrawal does not apply. In the event of a complaint, please contact our customer service directly.
When will I receive my refund?
When will I receive my refund?
As soon as your return has been received and checked, we will refund the amount to you as quickly as possible.
The refund is made using the original payment method. Depending on the payment provider, it may then take a few more working days until the amount appears in your account again.
If you have questions about the status of your refund, our customer service will be happy to help at any time.
How long does the Saljol warranty last?
How long does the Saljol warranty last?
The Saljol warranty applies to all our rollators and shower stools. It lasts two years from the date of purchase and covers manufacturing and material defects, excluding wear parts. Your statutory warranty rights remain unaffected.
You can also extend the warranty to 4 years free of charge. To do so, apply for the warranty extension no later than four weeks after purchase via the corresponding link.
What do I do if there is a defect or damage?
What do I do if there is a defect or damage?
Did you buy the rollator directly from us in the online shop?
Then please contact our customer service and briefly describe the problem – ideally with photos and your proof of purchase. We will review the case and work with you on a suitable solution, e.g. repair or replacement.
Did you buy the rollator from a specialist retailer or medical supply store locally?
Then please contact your contact person in the store directly. They will help you quickly there and, if necessary, the retailer can contact us and handle the process for you.
Please note that self-inflicted damage and the replacement of wear parts such as brakes or tires are excluded from the warranty.
What do I do if my order is damaged in transport?
What do I do if my order is damaged in transport?
If your parcel arrives with transport damage, it is important to act quickly and correctly.
It is best to check the delivery right at handover. If the parcel is visibly damaged, you can refuse acceptance or have the damage noted directly by the delivery person.
If the damage only becomes apparent after unpacking, please take photos of the packaging and the product and contact our customer service as soon as possible. This way we can review the case quickly and find a solution for you.
How do I submit a complaint?
How do I submit a complaint?
You can submit a complaint to us quite easily.
To do so, contact our customer service and briefly describe the problem – ideally with photos of the product and the serial number. This way we can review the case quickly and find a suitable solution together with you.
If possible, please have your proof of purchase ready – this helps us process your request faster.
Important: in the event of a defect, the seller is always your first point of contact and is responsible for offering a solution. If you bought your rollator from a local specialist retailer, please contact your specialist retailer directly. They will look into your concern and, if necessary, get in touch with us.
Where do I find the serial number on my product?
Where do I find the serial number on my product?
You can find the serial number of your product on the product label directly on the aid. On rollators, it is stuck on the inside of the left frame part. It contains important information about the product, including the serial number. It is abbreviated as "SN" and is located directly below the barcode.
If you are unsure, a look at the user manual or our customer service will be happy to help.
Health insurance provider
Do health insurance providers cover the cost of a rollator?
Do health insurance providers cover the cost of a rollator?
In many cases, health insurance covers or subsidizes the cost of purchasing a rollator. Only your health insurance or your treating doctor can tell you to what extent this applies to you. Please use these points of contact for individual information.
If you have further questions, our customer service or your medical supply store or a specialist retailer near you will of course be happy to help. Our partners usually also support you with the application and bill the health insurance directly.
My customer account
How do I create an account?
How do I create an account?
You can create a customer account via the login page. For this, you initially only enter your email address and set your password. You can also enter your first and last name right away.
In this account, you can already save products for later or add them to your cart.
All further information, such as your delivery address or payment method, is only requested when you place your first order and is then added to your account.
If you need help with this, our customer service will be happy to help at any time.
How do I change my password?
How do I change my password?
Our shop system no longer supports passwords.
For your security, a PIN is sent to you by email at login, which you can use to sign in.
If you need help with this, our customer service will be happy to help at any time.
Where do I find my orders?
Where do I find my orders?
Sign in to your customer account via the login page.
Under the menu item "Orders", you will find an overview of your orders. By clicking on an individual order, you will find all the details about the products purchased, delivery and billing address, payment, etc.
If you need help with this, our customer service will be happy to help at any time.
How do I subscribe to or unsubscribe from the newsletter?
How do I subscribe to or unsubscribe from the newsletter?
Here you will find the page to sign up for our newsletter. We only need an email address from you. If you wish, you can also tell us your name and date of birth.
The question of whether you are a retailer refers to the content you will receive in the newsletter:
As an end customer and user of our products, you will learn everything about using our products in everyday life and interesting news. As a retailer, we will send you exciting information about our range, our partnership with you and upcoming trade fairs or events.
To unsubscribe from the newsletter, simply open the last newsletter you received in your email inbox. At the end of the email, you will find the "Unsubscribe" link.
If you need help with this, our customer service will be happy to help at any time.
Medical supply store & local service
Where can I find a medical supply store near me that carries Saljol products?
Where can I find a medical supply store near me that carries Saljol products?
You can easily find a medical supply store near you (in Germany and Austria) that carries our Saljol products via our dealer locator.
Simply enter your town or postcode there and see suitable specialist retailers in your area on a map. They offer you detailed advice and carry a selection or our entire product range.
Please contact the medical supply store in advance to arrange an appointment or to clarify questions – above all, which products are currently in stock at the store. This creates clarity and the best conditions for personal advice.
Alternatively, you can also visit our showroom in Maisach, near Munich. Here you can view and try out our products by prior appointment.
Can I have my Saljol rollator serviced or repaired at a medical supply store?
Can I have my Saljol rollator serviced or repaired at a medical supply store?
Yes, that is possible and even recommended.
You can have your Saljol Rollator serviced or repaired at a medical supply store at any time. The staff there are familiar with your rollator and can check settings, replace wear parts or carry out repairs.
We also recommend having the rollator checked by a specialist retailer regularly (at least once a year) so that it stays safe and reliable in the long term.
If a defect occurs: please contact the retailer from whom you bought the rollator – they will take care of the further process and coordinate with us if necessary.
Will the medical supply store help me submit a claim to my health insurance provider?
Will the medical supply store help me submit a claim to my health insurance provider?
Yes, the medical supply store usually supports you extensively with this.
If you have a prescription from your doctor, the medical supply store or specialist retailer usually handles the entire process with the health insurance for you.
So please ask specifically at your medical supply store. You will get all the relevant information there.
Can I buy accessories and spare parts at a medical supply store?
Can I buy accessories and spare parts at a medical supply store?
Yes, that is possible.
You can get accessories and spare parts for your Saljol Rollator from many medical supply stores and specialist retailers. There you will get not only suitable original parts, but also expert advice on which accessories are suitable for your model.
Especially for spare parts or safety-relevant components, the local contact person is particularly helpful, as installation and adjustment can be handled right there if needed.
If necessary, the accessory products or spare parts you want may first have to be ordered before they can be attached or installed.
You can find your nearest medical supply store via our dealer locator. If you have questions, our customer service will also be happy to help at any time.
